Refund & Cancellation Policy

1. Overview

This policy explains voluntary refunds and cancellations for Dunk AI paid subscriptions. Your purchase platform—website (Lemon Squeezy) or Android (Google Play)—controls some refund and cancellation steps. Nothing in this policy limits non-waivable rights you may have under applicable consumer protection law.

2. Website Purchases (Lemon Squeezy)

If you subscribe on the Dunk AI website, billing is processed by Lemon Squeezy. You may request a voluntary refund if all of the following are true:

• You submit the request within 3 calendar days of the purchase date (initial purchase or renewal charge you are disputing).
• You have completed fewer than 2 paid analyses during the current paid billing period for that charge. A "paid analysis" means a successfully completed Dunk Mode or Max Effort (Vertical Test) analysis counted against your paid plan while your account is on Pro or Elite.
• The request is not abusive, fraudulent, or repeated in bad faith.

No voluntary refund is offered after you have completed 2 or more paid analyses for the billing period related to that charge, because analysis incurs direct compute and AI costs. This usage threshold applies even if the request is within 3 calendar days.

Approved website refunds are processed through Lemon Squeezy to the original payment method where possible. Lemon Squeezy may also handle chargebacks or payment disputes according to its own policies and card-network rules.

3. Android Purchases (Google Play)

If you subscribe through the Dunk AI Android app, billing is handled by Google Play Billing (managed via RevenueCat on our backend). Google Play refund and cancellation policies apply.

• Request refunds or payment help through Google Play refund support.
• Cancel renewals in Google Play → Payments & subscriptions → Subscriptions, or through in-app Manage Subscription where available.

We cannot override Google Play refund decisions. Contact support@dunk-ai.com if you need help identifying your Dunk AI account tied to a Play purchase.

4. Cancellation

You may cancel a paid subscription at any time. Cancellation stops future renewals but does not automatically refund charges already paid.

• Website: use the Lemon Squeezy customer billing portal from Profile Settings (Manage Subscription) or contact support.
• Android: cancel in Google Play subscription settings or in-app subscription management.

After cancellation, access generally continues until the end of the current billing period unless the charge is refunded or access is revoked by the payment platform. When the period ends, your account typically returns to Free tier limits unless you resubscribe.

5. Non-Refundable or Limited Situations

• Website requests outside the 3-day voluntary window, subject to applicable law.
• Website requests after 2 or more paid analyses in the relevant billing period.
• Partial-month refunds for unused time after voluntary cancellation mid-cycle.
• Accounts terminated for Terms violations, fraud, or abuse.
• Google Play purchases except as allowed by Google Play policies.

6. How to Request a Website Refund

Email support@dunk-ai.com with subject line "Refund Request". Include your Dunk AI account email, purchase date, purchase platform (website), and reason for the request. We aim to respond within 5 business days.

7. Chargebacks

If you dispute a charge with your bank or card issuer without contacting us first, we may suspend account access while the dispute is investigated. We encourage you to email support first so we can resolve eligible requests quickly and fairly.

8. Related Policies

Plan details and renewal behavior are in our Subscription Terms. General service rules are in our Terms of Service.

9. Contact

Billing or refund questions: support@dunk-ai.com